Frequently Asked Questions
Delivery
We like to keep things simple here:
Standard Delivery (3-5 Working Days) - £3.50
Over £50 - Free
We use multiple carriers depending on the size and weight of the parcel. These are usually Hermes and Royal Mail.
We aim to dispatch orders within 24 hours of placing your order Monday - Friday but sometimes this may not be the case and can take longer in busy periods.
Note: If you place an order after 12pm on a Friday we will not dispatch until Monday.
We do not process orders on Saturday & Sunday.
We use multiple carriers depending on the size and weight of the parcel. These are usually Hermes and Royal Mail.
Standard Delivery is 3-5 Working Days
Fear not, if for any reason your coffee or products have not arrived after 5 days and your tracking link isn't working, simply email us at support@boldcoffe.co.uk. We will do everything to track your order down.
We don't plan this to happen, ever, but in the unlikely scenario you have been provided with the wrong order or a faulty order, do not hesitate to email us:
We aim for a 24 hour response time and will make things right.
Yes! If you order 1 or 2 250g bags then they will fit through your letter box. Any more and they will be delivered via royal mail standards.
Yes!
We can ship anywhere in the world, please email us at support@boldcoffee.co.uk if you need help.
Returns
Returns are easy! If you're not satisfied, simply return your product within 30 days in its original condition for a refund or exchange—no questions asked.
Unfortunately due to Coffee being a food item it cannot be returned.
If you need help please email us at support@boldcoffee.co.uk
Coffees
We source only the best fair trade, organic coffee from all across the globe, ensuring not only fresh coffee but also ensuring the growers are taken care off too. Check out our descriptions to see exactly where our coffee beans were grown.
Tasting notes are the flavours you may encounter when drinking our coffee! This isn’t to be confused with the actual flavour of the coffee its more of a hint of what you can expect. For example, there could be a whisky tasting note because it’s a bold, acidic flavour.
Bear in mind that taste is different for everyone depending on your pallet.
If you aren't happy about any of our products, contact us and we promise to make it right! We guarantee it
Wholesale/Business
If you have a restaurant, bar, café or office and are looking for a reliable, great tasting supplier of coffee them yes! We provide a full site visit with a tasting session to provide your company a more tailored purchase for your coffee procurement.
We will provide a full consultation on sizes of bags, orders and information on all our coffees.
Email us at support@boldcoffees.co.uk to enquire
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